Client Adviser
Migrant Help, Scotland-wide
Client Adviser
£32612
Migrant Help, Scotland-wide
- Full time
- Temporary
- Remote working
Posted today, 17 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 2caf58d6bff34c60a877c3f7676b0daf
Full Job Description
- Provide support to victims of trafficking (known as clients), as directed by the Team Manager
- Manage a case load offering appropriate individual support to client
- Refer clients to health and specialist agencies as necessary
- Arrange for the provision of necessities, including accommodation, food, clothing, toiletries
- Arrange meaningful activities, which may include social events, language lessons, orientation briefings, etc
- Support the process of clients being able to obtain employment and affordable housing, where appropriate
- Arrange the process of supporting a return to a client's country of origin, where appropriate
- Collect management information as required
- Arrange for the preparation of appropriate documentation with Home Office/embassies, as appropriate in NRM referral
- Provide support to other colleagues as and when required
- Provide telephone assistance and new referral meet and greet during unsocial hours on a rota basis
- Keep up to date with legislation and the impact it may have on service users, and disseminate as appropriate to the team
- Undertake any other duties which may be assigned from time by the VSSS Team Manager, Our MSHT department is open Monday to Friday, you will work hours between 9am and 5pm. You will also need to be available to help on our Out Of Hours service on a rota basis.
The successful candidate will be hard working and accountable, have demonstrable experience of working in a client focussed environment, providing excellent customer service and be passionate about protecting our vulnerable clients., If you are a strong communicator, have demonstrable experience of prioritising and working on your own initiative whilst respecting boundaries and a looking for an exciting role within a charity that is making a difference, we'd love to hear from you!, Demonstrable administrative and organisational skills - Excellent computer skills, competent in the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
- Excellent Customer Care Skills with meticulous attention to detail
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team, Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. - Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.