Client Care Advisor

We are seeking a full time Client Care Advisor based in our Ayr practice but you will sometimes be required to work in our Irvine and Kilmarnock practices as well.

If you enjoy providing great service, working in a fast paced environment and with an amazing team of people, we have just the opportunity for you at our lovely practice based in Ayr.

A bit about us

We are three individually owned practices run by Vet, Nurse and Practice Manager Partners. This allows us to have an advocate for each area of the business who fully understand you. Our team is made up of 54 colleagues who have excellent relationships inside and outside of work. We have a wealth of experience throughout our clinical and non-clinical teams which helps us create a really supportive environment with lots of room to progress.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is full-time working 40 hours per week with 1 in 4 Saturdays' (overtime is available). We can be flexible for the right candidate.

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.


• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.


• You are calm, attentive and always focus on the clients' needs.


• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.


• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.


• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.


• You are able to work in a very fast paced environment and can cope well working under pressure.


In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!


• 1:4 Saturday rota


• Pension


• Enhanced maternity pay


• AXA private healthcare available and to extend to family


• Company benefits scheme including 20% off in Pets at Home and the Vet Group


• Salary up to £26000 DOE