The OPRA Group has a great opportunity for a Client Services Administrator to deliver Customer Service functions through inbound calls, outbound calls and email/tickets. Role Duties:

• Making outbound calls to improve the service or capture more information as required.
• Achieve SLAs and Key Performance Indicators, both in terms of quality, productivity and accuracy of information given to the Customer.
• To commit to personally putting the Customer first and providing excellent Customer Service at all times.
• Develop an understanding of all client profiles/products to be able to deliver outstanding Customer service.
• Must actively seek & respond to feedback. Use service failures both internally & externally as an educator to improve our process, procedures & overall service to the Customer.
• Attend and contribute at regular team meetings and scrums.
• Assist in the planning and implementation of agreed initiatives/process changes, as directed by your line Manager.
• Be flexible and adaptable at all times in response to the challenging, changing environment.
  
  Acts on own initiative and can manage their own time effectively.
• Strong communication skills
• Comfortable in achieving deadlines and being transparent with any workload constraints.
• Good working knowledge of Hubwise products and services
• Ability to work independently and collaboratively.