This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. Reporting to the Regional Operations Soft Services Manager, the Cluster Manager will play a key role in ensuring exceptional service delivery across a fixed customer site. This role requires strong leadership, cost control, and service standard implementation to maintain operational excellence., You will be responsible for managing and motivating teams, ensuring efficiency and quality across soft service operations. With a focus on cost management, you will oversee budgets, identify cost-saving opportunities, and ensure compliance with contractual obligations. This is a fantastic opportunity for a dynamic and driven professional looking to enhance their leadership experience within a structured and high-profile environment. If you thrive in team management, service optimisation, and delivering excellence, this role offers career progression and professional growth within ISS.,

• Lead the cleaning team on client sites.
• Build and maintain strong client relationships.
• Oversee the development and maintenance of service provision.
• Ensure service delivery meets agreed specifications.
• Provide training and development for the team.
• Manage service delivery in line with the cleaning specification.
• Ensure adherence to Health and Safety best practices, including record keeping.
• Meet audit and periodic requirements.
  
  Experience in managing and developing multiple teams.
• Ability to maintain service level agreements.
• Health and Safety management experience.
• Proven track record of successful service delivery.
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing