Collect In Store Consultant

Collect In Store Consultant - Edinburgh (21 Hours) Do you keep up to date with luxury fashion? Do you always find yourself giving style advice? Do you love all things luxury retail? If YES, we may have the role for you… Luxury department store, Harvey Nichols, is searching for a new Collect In Store Consultant to join its thriving Womenswear department in our Edinburgh location. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Collect In Store Consultant you will work 21 hours per week on a rota basis including some weeks. The rate of pay for this role is £11.44. At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion
• Up to 40% off hospitality, foodmarket and hampers
• 30% off beauty and perfumery, wine and spirits
• Competitive commission scheme
• Clothing Allowance
You will also have access to learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay! About the role… As a Style Advisor, you will be the first point of contact for our customers and make their fashion dreams a reality, providing a fun and enjoyable 5
• experience.
You will:
• Ensure the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given at all times. Deal promptly with any customer complaints or issue related to Collect in Store
• Actively champion exceptional customer service through customer feedback, observations and review service standards identifying areas for improvement.
• Communicate regularly and effectively with the Stock movement and DM's as well as liaising directly with customers to create a seamless collection experience.
• Efficient management of the Collect in Store inbox.
• Competent in full range of back office / Stock Movement software, data and processes.
• Manage all returns associated with COLLECT IN STORE
• Understanding of pick / pack process - and relevant KPI's associated to COLLECT IN STORE
• Carry out regular audits on customer orders and provide visible reports on a weekly basis.
• Ensure that the orders are displayed effectively to achieve the fastest potential service
• Ensure the department meets statutory requirements for Risk Assessment standards and GDPR guideline
• Understand and adhere to security and store regulations and procedures related to them
  
  We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
• Communication skills
• Customer service centric
• Drive and energy
• Building working relationships
• Team player
• Problem solving