Collections Advisor

Anderson Knight is collaborating with a prominent organiation in the financial services industry to recruit a Collections Handler. This role is dedicated to assisting customers who are behind on payments, and working with them to find solutions that lead to positive outcomes.

Working Hours:

• Monday to Friday: 08:00 - 20:00

• Weekends: 09:00 - 18:00

• Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing the 5-6 week training program.

Key Responsibilities:

• Carry out collection activities in accordance with company policies, procedures, and regulatory guidelines.

• Manage cases involving customers in arrears, striving to achieve favorable outcomes for both the company and the customer while minimising financial losses.

• Professionally handle both inbound and outbound collection calls, ensuring that records are accurately updated after each interaction.

• Consistently maintain performance levels and meet targets, proactively addressing any issues that may arise.

• Accurately conduct income and expenditure assessments, utilising financial data to identify suitable repayment solutions for customers.

• Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

Requirements:

• Previous experience in a collections role is preferred.

• Familiarity with the principles of Treating Customers Fairly (TCF).

• A positive attitude, openness, and transparency.

• Strong attention to detail.

• Essential customer service experience.

Benefits:

• 33 days of holiday (including 25 annual leave days and 8 public holidays).

• An additional holiday on your birthday.

• Discretionary bonus scheme.

• 15% pension contributions.

• Eyecare and private medical insurance (PMI) benefits.