Collections Handler

Anderson Knight is working with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role focuses on supporting customers who have fallen behind on their payments, helping them find solutions that lead to positive outcomes.

Working Hours:

• Monday to Friday: 08:00 - 20:00
• Weekends: 09:00 - 18:00
• Shifts are allocated on a rotational basis to ensure coverage during service hours. Flexibility is crucial, and hybrid working arrangements are available after completing a 5-6 week training programme.

Key Responsibilities:

• Carry out collections activities in line with company policies, procedures, and regulatory guidelines.
• Manage cases with customers in arrears, working to achieve positive outcomes for both the company and the customer while minimising financial losses.
• Handle inbound and outbound collection calls professionally, updating records accurately after each interaction.
• Maintain performance levels and consistently meet targets, addressing any challenges proactively.
• Complete income and expenditure assessments accurately, using financial data to determine suitable repayment solutions for customers.
• Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to support positive outcomes for customers.

Requirements:

• Previous experience in a collections role is preferred.
• Knowledge of the Treating Customers Fairly (TCF) principles.
• A positive attitude, openness, and transparency.
• Strong attention to detail.
• Essential customer service experience.

Benefits:

• 33 days of holiday (including 25 days of annual leave and 8 public holidays).
• An additional holiday on your birthday.
• Discretionary bonus scheme.
• 15% pension contributions.
• Eyecare and private medical insurance (PMI) benefits.