Commercial Performance Senior Manager, Mass Affluent

You'll be a key member of the Mass Affluent Commercial Performance Leadership Team which is led by the Head of Commercial Performance and part of the wider Mass Affluent Performance team. The Commercial Performance Team is the commercial conscience of Mass Affluent. It helps the Mass Affluent business to drive value for the wider LBG Group and build a commercially sustainable Mass Affluent business. The Mass Affluent Performance team is accountable for:

• Delivery of our Mass Affluent internal / external commitments and commercial plan
• Interlocking across our Product teams
• Business performance reporting, data & analytics
• Identifying ways to improve performance and drive growth and value
• Forecasting and Planning
In this role, you would:
• Input commercial expertise to design and prioritise improved journeys, propositions, and initiatives for Mass Affluent customers (including IP&I)
• Build collaborative relationships with teams within Mass Affluent, including Platform and Propositions, and across the Group, particularly in the IP&I, Consumer Relationships and Consumer Lending.
• Partner and interlock with product teams to deliver our short-, medium- and long-term plans
• Identify and drive forward opportunities to improve the customer experience and generate income for the group
• Analyse product performance and Mass Affluent initiatives, identify risks and opportunities related to interlocked Mass Affluent targets and external market commitments
• Tell the story of Mass Affluent, by simplifying the complex and sharing our plans in an engaging, accessible way
  
  The ideal candidate will have experience and capability in the five areas listed below.
• Commercial Awareness: An understanding of how Lloyds Banking Group products work and drive income for the Group, preferably has recent experience of managing a P&L.
• Data: Able to use and interrogate data to identify opportunities and quantify the benefits that these opportunities may drive for customers
• Influence: Ability to challenge and influence to reach the right outcomes, managing stakeholders and partnering the business at all levels of the organisation to balance business and customer needs
• Storytelling: Able to effectively communicate through storytelling and can simplify complex messages into succinct, high-quality narrative for Executive and Board level
• Leadership: Has experience leading and motivating successful teams through a growth mindset
  
  Want to make a difference in an area of strategic importance and growth? - now is your chance!
Mass Affluent is an attractive and currently under-served customer segment within the Group. We see a clear gap in the market for a digital first, coordinated offering, combining a full set of banking, lending, insurance, and investment products. Additionally, we believe there is significant opportunity within our existing UK Private Banking business, which supports key customer segment. Customers need us to be able to support them at all stages of their lives by joining up the services we provide across banking, lending, insurance and investments. Our Group is uniquely placed to do this. The Mass Affluent team is adopting a dynamic way of working - we're keen to channel our Group 'Be Bold' value and work in new ways to deliver at pace cross-Group. This role will work across the Group to deliver our commercial commitments and drive improvements for Mass Affluent & Private Banking customers. This is a great opportunity to be part of a forward-looking area working collaboratively across multiple areas, including with Product areas, finance, our Chief Customer Office, and with other areas of Mass Affluent and Private Banking such as Platform and Propositions.., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.