Commercial Services Assistant

About the role

As a Commercial Services assistant you will provide comprehensive administrative support in the Commercial Services and the Edinburgh & London Banking Teams. Core responsibilities will include assisting with the day to day management of reporting duties undertaken in the Commercial Services team and interaction with the wider banking team. The position is internally focused and does not involve direct client contact.

The main responsibilities of the role include:

• Assisting with maintenance of office systems, including data management, filing etc
• Assisting with checking documentation is on relevant bank systems, checking accuracy of input from the information supplied and data quality of what has been input to the system.
• Assist with the administration for sending information to our 3rd party storage provider to ensure accuracy of what is stored
• Liaising with key stakeholders across the Bank in respect of client service e.g. card fraud, internet banking queries, dormant accounts or reviews required
• Preparing documents, briefing papers, reports, returns, presentations etc.
• Assist with the management of the Bank’s Vulnerable Clients Procedure, including:
• Assisting Private Bankers with individual cases to ensure a consistent approach to the process and timely recording of the details.
• Assist with the regular monitoring, reporting and analysis of Vulnerable Clients
• Assist with the management of MI for the Banking Team, including:
• Assist with any development of new reports required by the Banking Team to enable them to fulfil their responsibilities
• Assist with the cascading of weekly reports to the Banking Team
• Assist with data outputs used for regulatory reporting on key areas
• The role holder may also be required to carry out additional duties from time-to-time that are considered appropriate in regard to the role holder’s knowledge and experience

About you

• As an assistant Manager you will have excellent communication skills, both written and oral
• Attention to detail
• Self-starter and team player, with ability to work alone when required, using own initiative
• Strong level of computer literacy (incl. full Outlook suite, Word, Excel, PowerPoint)
• Positive attitude, good interpersonal skills, with desire to increase skills and knowledge

About us

At Hampden & Co, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. 

We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.

We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

To apply

Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly.

If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you.

If you are excited about this opportunity and think you can bring value to the role and Hampden & Co, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.

If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.

Hybrid working / flexible working

We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues.

We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.