Contact Centre Sales Advisor

As a Contact Centre Sales Advisor, you'll play a pivotal role in connecting and engaging with our customers to understand their needs. You'll be responsible for the management of funeral plan enquiries and referrals. You'll secure funeral plan sales, whilst ensuring to adhere to compliance processes and procedures.

Experience of selling direct to customers
- Excellent customer service skills with a commitment to putting the customer first
- Great communication skills
- Prior sales experience, preferably in a regulated environment
- Understanding of marketing activity, including online and social media presence

If you're excited about contributing to our growth and becoming part of a collaborative team, we'd love to hear from you! Apply now or reach out to discuss further.

Are you passionate about sales and customer service? Do you have experience of selling directly to customers? We're looking for dedicated Contact Centre Sales Advisors to join us as we embark on an exciting growth and transformation journey.

It's an exciting time to join us. Over the next 12 months and beyond, we have an ambitious growth strategy. We're modernising our systems and processes and reviewing how we position ourselves in the market.

What's in it for you?

At Golden Charter, everyone is trusted to be themselves, develop themselves and make a valuable contribution for our customers. Our rewards and recognition are continually evolving to make sure we are well looked after whilst enabling us to choose the benefits we want.

We are currently based in Bearsden but will be moving to the city centre in the near future. We understand the importance of work life balance and believe that flexibility is key. Most of our teams split their time between home and the office, focusing on delivering exceptional service to our customers and achieving our business objectives-regardless of location.

Along with flexibility, we offer lots of perks and benefits including a health cash plan, flexible benefits allowance, on-site masseuse and yoga classes, Employee Assistance Programme and mental health first aid, enhanced family friendly leave, 6% employer pension and retail discounts.

What you'll be doing