Continual Improvement Analyst

We're recruiting for a Continual Improvement Analyst here at Justice Digital, to be part of our warm and collaborative Service Operations team. This role aligns against IT Service Manager from the Government Digital and Data Framework. The Continual Improvement Analyst reports directly to the Continual Improvement Manager. This role works alongside the Continual Improvement Manager and the Continual Improvement Lead who is responsible for Continual Improvement for Service Operations. The Continual Improvement Analyst is responsible for assuring, supporting and governing the delivery of Continual Improvement. This includes identifying, analysing, and making incremental improvements to systems, processes, products, or services with appropriate governance. This drives efficiency, improves quality, and value while minimising waste and variation. Effective and collaborative relationships must be established and maintained with a variety of internal and external suppliers, as well as other members of Service Operations and the Technology and Digital service teams. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025,

• Support the integration, coordination, progression, and assurance of IT Suppliers' continual improvements.
• Work with Process Leads and Service Owners to identify and implement continual improvements.
• Work with Continual Improvement Manager and other analysts to prioritise and deliver the programme of continual improvements
• Effectively communicate ideas, data and rationale behind proposed continual improvements, including business benefits and anticipated results.
• Capture baseline data and objective key results so that continual improvements can be measured.
• Align continual improvements to Justice Digital primary goals.
• Share outputs (both positive and otherwise) with the business and support teams by maximising the use of the Know The Thing SharePoint site, periodic reporting packs and collaboration stand-ups.
• Support and guide users on the usage of Justice Digital's preferred tool for capturing Continual Improvements.
• Operate the continual improvement governance framework.
• Maintain, develop and promote use of the continual service improvement register.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!, Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.,
• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account. Success Profiles Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance. if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance Supporting document 1 2 x HEO Continual Improvement Analyst _Job Description Oct '24.docx - 474KB Opens in a new window Converted File 2 x HEO Continual Improvement Analyst _Job Description Oct '24.docx.pdf - 105KB Opens in a new window We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


• Proven experience in a continual improvement role, demonstrating effective delivery process or service improvements that have had a measurable impact on the service or business operation.
• Process analysis: ability to use process improvement tools and techniques to analyse processes, define and measure problems, implement the most effective solution and measure the benefits.
• Benefit analysis: experienced in identifying and implementing process measurement to effectively demonstrate the benefit of an improvement.
• Holds a qualification in, or working towards, an improvement methodology (Lean, Lean Six Sigma, ITIL4, or equivalent).
• Stakeholder Engagement: experienced in creating and maintaining strong relationships with both internal stakeholders and external suppliers, promoting improvement team services and successes.
• User/Customer journey & process mapping: proficient in documenting user/customer journeys and creating detailed process maps to enhance the customer experience.
• Collaboration and teams: experienced in fostering collaboration between improvement project teams and internal and external stakeholders.
Willingness to be assessed against the requirements for SC clearance The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy., Should we receive a high volume of applications, a pre-sift based on "Holds a qualification in, or working towards, an improvement or operational excellence methodology (Lean, Lean Six Sigma, ITIL4, or equivalent)" will be conducted before the sift. Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the sift stage;
• Proven experience in a continual improvement role, demonstrating effective delivery process or service improvements that have had a measurable impact on the service or business operation.
• Process analysis: ability to use process improvement tools and techniques to analyse processes, define and measure problems, implement the most effective solution and measure the benefits.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
• Changing and improving
• Delivering at pace
• Communicating and influencing
• Working together
• Making effective decisions, To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location Total pay in the range of '£30,001 to £40,000, £40,001 to £50,000' are subject to capability, skills and experience. Salary may consist of base pay and a Recruitment and Retention Allowance (RRA) Number of jobs available 2 Detail of reserve list 12 Months Region National City/Town National Building/Site NATIONAL, London: £37,174 - £40,403 (which may include an allowance of up to £851) National: £32,827 - £35,678 (which may include an allowance of up to £61) Closing Date