Contract Administrator

At Dumfries and Galloway Royal Infirmary, we have an exciting opportunity for a Contract Administrator to join the team on a full-time basis. This role will involve liaising with visitors, clients and staff and providing a customer focused service, dealing with all customer requests. Our Contract Administrator will also respond to calls ensuring complaints are dealt with in an efficient and sensitive manner, whilst ensuring appropriate records are maintained. This is an active and visible role requiring excellent customer relationship and administrative skills. Working as part of a team, the Contract Administrator will be expected to support the Performance Manager and provide an excellent customer focused and administrative support.,

• Provide an administrative and business support service to the team managing a variety of service issues ensuring a good response to customer service.
• Raising work orders for remedials as requested by Senior Technicians.
• Monitor and update all work orders as required.
• Responsible for collation of documents required for lifecycle claims and updating of trackers.
• Raising purchase orders and liaising with suppliers regarding lead time.
• Logging incidents on Assure, Health & Safety platform and updating as required.
• Updating and maintenance of databases.
• Support in the production and delivery of reports required under the Contract.
• Act as part of a team to deliver activities which support operational objectives.
  
  Good verbal and written communication skills.
• Computer literate (Good knowledge of Microsoft office programs, specifically: Outlook, Word, Excel, PowerPoint and Publisher).
• Customer focused.
• Organised and with high degree of attention to detail.
• Able to manage competing priorities.
• Ability to work effectively as part of a team.
• Recognised qualification in office administration or relevant experience.
• Problem solving skills.
• Strong interpersonal skills.
  
  Dumfries & Galloway Royal Infirmary is a leading healthcare facility dedicated to providing exceptional medical services in the Dumfries and Galloway region. Opened in 2017, the hospital includes various specialised units, such as emergency care, surgical departments, maternity services and mental health support, staffed by a dedicated team on healthcare professionals. The hospital design emphasises accessibility, patient comfort and environmental sustainability, combining modern facilities with a commitment to high-quality patient care., About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme. Matched to 12%
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.