Credit Controller

To facilitate prompt payment from customers in accordance with company procedures, best practice credit control and customer portfolio. To pro-actively implement and deliver an effective debt management strategy, working closely with regional and shared service teams within a service delivery culture while forging and maintaining strong relationships with stakeholders.

The successful candidate will have excellent interpersonal and organisational skills, with a proven ability to manage a high volumes of customer accounts ranging from sole traders with low volume, low value transactions to established high street tenants and SMEs with higher volume and value transactions across a range of industries with the ability to effectively manage their own workload according to the required level and frequency of intervention required for different accounts.

About the role (External)

Here are some of the duties your role will include:

· Implement and manage collections processes relating to Network Rail Infrastructure, including Property portfolios.

· Deliver compliance to the collections internal processes, contractual terms and service level agreements.

· Develop and track collections key performance indicator metrics on a periodic basis in order to identify performance issues and drive out process defects while reducing existing debt levels including the production of meaningful commentary for review with senior management.

· Assist in the identification, design, development and implementation of process business change improvements that deliver effective debt management and reporting.

· Adopt credit control procedures appropriate to portfolio(s), including the production and validation of customer statements and dunning letters.

· Support preparation of the necessary evidence and documentation for the resolution or negotiation of large /complex customer accounts that are in dispute or require legal recourse.

· Deliver the unidentified / non remittance receipting and cash allocation process for all customer payments including third party managing agents’ income. Provide cash flow forecasts.

· Experience of working in customer focused environment.

· Working towards membership of a relevant professional body, with relevant experience or possession of sufficient experience to fulfil the requirements of the role

It’s desirable if you have it to help give you context to the role:

· Relevant experience within finance functions of NR and/or external organisations.

· Experienced in use of Oracle & Property Management System

· Knowledge of Landlord and Tenant law

At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!

Scotland's Railway is part of this large family, and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.