Credit Controller

iMultiply are delighted to be working with a highly established and recognisable property firm to find a Credit Controller for their modern, city central Glasgow office. 

The company

With over a hundred offices worldwide including two hundred employees at their Glasgow office, this company is one of the largest property businesses in the world. Across these offices there is a culture of respect, integrity and service; and with plenty of room for growth and development, this is a fantastic company to work for. 

The role

The Credit Controller will effectively manage a varied portfolio of clients, ensuring that all KPI’s and SLA’s are achieved or exceeded as well as maintaining excellent client/tenant service levels. 

You will be involved in but not limited to:

• Effectively manage workload across portfolio
• Adhere to all credit control processes and develop where necessary
• Collection of all outstanding charges within lease terms and internal/external SLA’s
• Reduce aged debt through pro-active collection techniques
• Minimise risk across portfolio through regular review and arrears management
• Promote and develop relationships with key contacts throughout the business
• Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
• Manage queries to resolution through investigation, reconciliation and escalation
• Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
• Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
• Attend client meetings to discuss portfolio
• Creation of required client reports
• Manage payment plans/Hardship accounts
• Recommend bad debt write offs and create bad debt provisions
• Maintain mailboxes and ensure all documentation is filed correctly
• Assist in raising profile of credit control team with all departments
• Assist cashiering team with allocation of monies and maintenance of accounts
• Work collaboratively with other departments to ensure excellent service

In order to succeed in this role, you will have:

• Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
• Excellent communication skills, both verbally and in writing
• At least 18 months experience working within credit control function
• Good understanding of credit control procedures and techniques
• Knowledge of legal proceedings
• Property knowledge would be advantageous
• Experience of working in target driven environment
• Experience of working in high transactional environment
• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
• Maintains a positive attitude towards routine tasks
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Flexible approach to work
• Team player who deals effectively with colleagues and clients
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Ability to remain calm under pressure
• Exceptional organisational skills
• Ability to achieve targets and strive for continual improvement

On Offer

This full time role offers a salary up to £27,500, with flexible hours and a flexible working philosophy.

The offices are based in Central Glasgow and is a short walk from Glasgow Queen Street.

If you like the look of this vacancy and think you could perform the role, but, you don't think you meet all the requirements, please DO APPLY for this opportunity. Data shows that certain groups, mainly women and people from BIPOC communities, are less likely to apply for jobs where they don't meet 100% of role. iMultiply would encourage you to apply for roles where there is room for development and growth.

iMultiply is committed to diversity and will promote diversity for all employees, workers and applicants. iMultiply will treat everyone equally and will not discriminate on the grounds of an individual's protected characteristic.