Credit Controller (part-time)

To effectively manage a varied portfolio of clients, ensuring that all KPI's and SLA's are achieved or exceeded as well as maintaining excellent client/tenant service levels.,

• Effectively manage workload across portfolio
• Adhere to all credit control processes and develop where necessary
• Collection of all outstanding charges within lease terms and internal/external SLA's
• Reduce aged debt through pro-active collection techniques
• Minimise risk across portfolio through regular review and arrears management
• Promote and develop relationships with key contacts throughout the business
• Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
• Manage queries to resolution through investigation, reconciliation and escalation
• Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
• Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
• Attend client meetings to discuss portfolio
• Creation of required client reports
• Manage payment plans/Hardship accounts
• Recommend bad debt write offs and create bad debt provisions
• Maintain mailboxes and ensure all documentation is filed correctly
• Assist in raising profile of credit control team with all departments
• Assist cashiering team with allocation of monies and maintenance of accounts
• Work collaboratively with other departments to ensure excellent service
• Ensure adherence to all RICS, ISO and ISAE3402 guidelines
  
  Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
• Excellent communication skills, both verbally and in writing
• Relevant experience working within credit control function
• Good understanding of credit control procedures and techniques
• Knowledge of legal proceedings
• Property knowledge would be advantageous
• Experience of working in target driven environment
• Experience of working in high transactional environment
• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
• Maintains a positive attitude towards routine tasks
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Flexible approach to work
• Team player who deals effectively with colleagues and clients
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Ability to remain calm under pressure
• Exceptional organisational skills
• Ability to achieve targets and strive for continual improvement
  
  PMA (Property Management Accounts) is the growing property & fund accounting team, based in Glasgow. PMA support the Surveying Teams & Facilities Managers in the UK by administering approximately £3 Billion p/a of rents and service charge., When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE About CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)