Customer Advice & Support Adviser - Jedburgh Library Contact Centre - SBO08740

Job Details

Grade: 5A

Hourly Rate: £13.69 - £14.82

Salary: £24995.90 - £27058.15 per annum

Contract Duration: Permanent

Hours: 35

Please note that the annual salary advertised is for a full-time role, based on 35.00/37.00 hours per week. If the position you are applying for is part time or you are only going to be working part of the year, i.e., a term time contract for 38 or 39 weeks per year, the annual salary will be paid on a pro-rata basis including a number of additional weeks for annual leave entitlement when the position is term time.

Role Purpose

A full-time Customer Advisor role has become available at the Jedburgh Library Contact Centre within the busy Jedburgh Grammar Campus. This role will suit you if you are a people person, can work in a busy environment, are a fast learner with excellent IT and Customer Service skills. The Customer Advice and Support Service plays a vital role dealing with face to face, telephone, email and online enquiries for the whole Council. As the job is based within a Library Contact Centre this also includes providing a high quality library service which meets the needs of local community whilst promoting a positive, welcoming and helpful image of library and contact centre services to the residents of and visitors to the Scottish Borders.

Essential

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries may be made to Jacqueline McNeill at Jacqueline.McNeill@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.