Customer Care Coordinator

Do you thrive solving problems for customers but are in a role where you currently do not have the tools to make a difference?

Pettigrew Recruitment is delighted to be working with a developer based in Edinburgh as they look to appoint a Customer Care Coordinator covering their developments in the East region. This developer has a prominent position in their market, offering high quality homes to their customers as one of the country's leading brands in the housebuilding industry. Their customer care department is integral to the experience they wish to provide their customers, and with a continuing pipeline of developments throughout the rest of 2024 and beyond, they have prioritised adding to this team to ensure these standards are maintained.

Reporting to the Head of Customer Care, the successful individual will be expected to carry out the following duties:

• Monitor and adhere to customer care policies and procedures, ensuring any issues raised are dealt with professionally, quickly and to their complete satisfaction.
• Be first point of call for receiving customer care related enquiries via email, phone and social media. Ensuring they are handled professionally and courteously with all issues appropriately recorded.
• Arrange for the inspection of remedial enquiries and where necessary to agree valid warranty issues.
• Liaise between site management teams, Customer Care Operatives and external sub contractors to ensure all remedial works are carried out efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
• Regularly communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner.
• Regularly liaise with commercial / buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
• Prepare and manage customer files electronically.
• Conduct post completion satisfaction calls with customers.
• Other ad hoc duties as and when required.

We are looking for individuals who can demonstrate a professional attitude towards their work, is enthusiastic, has excellent verbal and written communication skills, has experience of planning and coordinating sub contractors and is organised and confident in their ability to communicate and influence at all levels. Given the nature and pace of the role, it is essential that those applying for the role have experience in customer care, though not necessarily in the housebuilding industry, as training will be provided.

In return, this is an opportunity to become an integral team member in a thriving business, with the ability to make a difference to their customers through the aftercare stage.

Does this sound like you? Get in touch with Ashleigh today to find out more.

Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.