Customer Care - Scotland

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

There's always support as you're doing the role. Crew Member
We call ourselves family, we go out together, we work together and we play football together. Shift Leader
McDonald's help me do the job I do by letting me be myself. Customer Experience Leader
Show transcript
[00:01] My name is Chelsea. I have
[00:03] worked here for three years and my role
[00:06] is crew member.
[00:08] Back when I started at McDonald's, I was
[00:11] very quiet very withdrawn very within myself. I'm pretty
[00:14] much sprouted into who I am today. On shift
[00:17] I'm very much an energetic, jokey person. Like
[00:20]I will use you have a laugh. I feel like I've been supported and valued
[00:23] by people on shift. There's always gratitude going around.
[00:27] And there's always there's always that support there as
[00:30] well as you're doing the role.
[00:32] Yeah, best thing the people, the customers.
[00:36] Flexibility around what days you can't work, what days you can work.
[00:39] Being able to do things with people in store like arranging to
[00:42] maybe meet out and go the other places and just really having that
[00:45] connection within the crew
[00:48] at your store.
[00:50] It's a very lovely thing to have.
[00:52] I still have people that I talk to today that have left the store and
[00:55] move on to different jobs for that that friendship stays there.
[00:01] My name is Raymond. I'm a shift manager in
[00:03] McDonald's. I've currently been working in the
[00:06] store for roughly about 10 years now. My
[00:09]role basically consists of coaching new area leaders
[00:12] helping other shift managers with their role
[00:15] when new crew members come in we'll always guide them
[00:18] through what our expectation is, what targets we
[00:21] need to reach today we'll always encourage them, at the end of the day we
[00:24] started there. We know what it's like to climb the ladder. My favorite
[00:27] thing about my role is getting to know people finding out
[00:30] where you struggle, where can I step in and
[00:33] go, you know what you're struggling in this area. Let me step in I'm going to
[00:36] train you there. I can only speak for myself but in our store
[00:39] that's what we do. We call ourselves family because we go
[00:42] out together. We work together. We play like football together, but
[00:45] then we all come together as one anyway.
[00:02] My name's Roland.
[00:03] I'm a customer experience leader
[00:05] and I've been with McDonald's three and a half years now.
[00:07] My role in McDonald's is looking
[00:10] after the guests as they come in
[00:12] and making sure that they're happy, uh, they want
[00:15] to come again, and I think they deserve to be looked after.
[00:18] I used to have my own business.
[00:20] I used to have a fish and chip shop.
[00:22] The reason why I chose McDonald's is, um,
[00:24] after I sold my business, I basically wanted to semi-retire.
[00:28] My wife and myself used to go into McDonald's once a week,
[00:31] and that was our day at night.
[00:33] And, uh, I just outta curiosity,
[00:34] I thought I wonder owned what late working here.
[00:37] So instead of retiring, I uh,
[00:40] ended up working for McDonald's.
[00:43] McDonald's helps me to do the job I do
[00:47] by letting me be me.
[00:48] That's what I love about it.
[00:50] I don't have to be anybody else.
[00:52] I can just walk in and be myself and look after people, look
[00:56] after the guests on, on the dining area.
[00:58] Tips for somebody starting at McDonald's.
[01:01] I would say just be yourself.
[01:03] Be natural and work to the best of your ability.
[01:07] So what I'd like to think I could be able
[01:09] to do in the future is to be able to work more
[01:12] to the customer service side, to try
[01:14] and train people up to help them
[01:18] bring out the best in their selves.
[01:20] I love the fact that I get the feedback of, of guests.
[01:24] It just gives you a little bit of satisfaction.
[01:26] The last four or five year have been absolutely brilliant.
[01:31] What I'd say to anyone now is give it a go.
Training and support
At McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.
Benefits
Holiday Pay
In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.
Employee Discounts
Discounts at hundreds of major high-street and online retailers.
Pension Scheme
If eligible you will be enrolled onto our pension scheme.
Performance Reviews
Every year, you'll have a review with your manager, which can make a real difference to your pay. You'll get a bigger pay rise if your reviews show you're doing well.
Flexible Scheduling
We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.
Service Awards
We celebrate continuous service with rewards throughout your employment with us.
Free Meal
You'll be entitled to a free meal during your shift.
Learning and Development
At McDonald's, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we'll give you the chance.
Why work here
Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.