Customer Experience Assistant-2

Salary

Fixed term

FIXED TERM STAFF NEEDED

JOB DETAILS

- £ 11.90 per hour

- 2-month temporary contract Aug 26th to October 27th

- Monday - Friday 09:00 - 17:00

- Free bus travel for you and another

Location:

Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW

Job Purpose

This role is about delivering exceptional service to Stagecoach customers who can contact us in a variety of ways across voice & digital platforms. You will ensure every customer feels listened to, understood and treated like an individual; and using your own technical skills combined with our outstanding technology, strive for the most effective first-time resolution.

Principal Accountabilities

The most important skill you will possess is a passion for putting the customer at the heart of everything you do; every single customer should be treated as well as you would expect one of your own family to be.

You will do everything to the highest possible standards and be a brand advocate of Stagecoach, delighting our customers with the quality of service they receive.

Your key responsibilities will include: -
* Providing exceptional customer experiences by fully engaging with every customer, taking true ownership and working collaboratively to create personalised solutions, no matter how complex the issue.
* Being comfortable speaking on the phone both inbound and outbound.
* Consistently putting yourself into the customers’ shoes, appreciating their individual circumstances and using your initiative to deliver exceptional experiences, leaving them feeling valued.
* Using straightforward, empathetic and personalised language to ensure full and effective first-time resolution, preventing avoidable repeat customer contacts.
* Helping drive channel shift from voice to digital over time, by educating voice customers about our digital experience
* Acting as a role model to colleagues by always living the Stagecoach values and behaviours.

* Previous experience of delivering excellent service in a customer facing role, and preferably in a contact centre environment.

Above all else, you will value & respect your peers, wider Stagecoach colleagues and your working space.

We want this to be a brilliant place to work, and we all play a part in making that a reality

Stagecoach workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.

Stagecoach workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.

Location:

Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW