Customer Experience Assistant - EAY11081

Working within a performance management and continuous improvement framework, the post holder will deliver excellent customer care to ensure that a warm and welcoming environment is provided within Annanhill Golf Course, and will be driven by a commitment to deliver outstanding services within a busy facility, whilst maintaining the highest level of standards and contributing to an overall excellent customer experience. Please see the attached Job Specification and Key Activities which outline all responsibilities and duties for this post., Contribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values;

• Being honest and demonstrating integrity at all times
• Engaging and inclusive with our people, partners and stakeholders
• Striving for continuous improvement by being ambitious and aspirational in all that we do
• Taking responsibility and being accountable for our organisation and our service delivery, We follow the national guidance in relation to pre-employment checks namely "Safer Recruitment Through Better Recruitment". With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.
The duties of the post involve Regulated Work with children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. Successful applicants for such posts will be required to become a Protecting Vulnerable Groups (PVG) Scheme member in respect of Regulated Work with either or both of these groups as appropriate, or if they are already a Scheme member, be subject to a PVG Scheme Record Update, before any formal offer of employment can be made by East Ayrshire Leisure. Please note:- PVG members' records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG Scheme Record or Scheme Record Update, if relevant to the post being applied for, will be discussed with the applicant prior to any formal offer of employment being made.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Rate of Pay: £14.26 - £14.93 per hour Hours of work will be 29 hours per week as per the attached work pattern. This is a seasonal post from April 2025 until end of September 2025.