Customer Experience Leader

Join us and you'll become part of our team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you've probably got some idea of what's involved in maintaining a restaurant. But you might not realise the variety and scope of the role. Specific responsibilities will include maintaining outside landscaping, painting and varnishing, maintaining parking facilities and completion of non-electrical small equipment repairs and maintenance as well as organisation, acceptance and rotation of our great food products.

To join us you'll need to be confident in dealing with external contractors as well as the restaurant team. You'll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and you'll be required to assist the restaurant management team in operating the store efficiently by maintaining the equipment and building in prime condition. You'll need to work with external contractors to make sure repairs are carried out with minimal disruption to customers. As a key part of the restaurant team you will work as a supportive colleague and demonstrate a high level of enthusiasm for the standards in all areas of the restaurant inside and out., Every year, you'll have a review with your manager, which can make a real difference to your pay. You'll get a bigger pay rise if your reviews show you're doing well.

[01:03] Be natural and work to the best of your ability.

[01:07] So what I'd like to think I could be able

[01:09] to do in the future is to be able to work more

[01:12] to the customer service side, to try

[01:14] and train people up to help them

[01:18] bring out the best in their selves.

[01:20] I love the fact that I get the feedback of, of guests., If you lead with a genuine smile and have an ability to connect with others, you'll be well on your way to fitting into our team.

For this role, you'll love dealing with different types of people and working as part of a team. You'll bring the energy and efficiency to every shift, without skipping the details. Whatever you're doing, you like to get it done right - every time.

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all., [00:42] out together. We work together. We play like football together, but

[00:45] then we all come together as one anyway.

[00:02] My name's Roland., At McDonald's, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we'll give you the chance., Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and many more..., In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Pension Scheme

If eligible you will be enrolled onto our pension scheme., At McDonald's, we want to make sure you can feel entirely at home. And when you feel at home, you can be entirely yourself. If you bring your personality and energy to our culture, you can make McDonald's a more exciting, united place.
2. Emphasize your skills and abilities
Don't be shy to show off how amazing you can truly be at every stage of the recruitment process, and onwards.
3. Be customer focused
Here at McDonald's, we prioritise our customers and focus on making them feel completely comfortable every time they step foot in our restaurants. And because of that, we expect our crew to make our customers a priority too.

Frequently Asked Questions

I want my pronouns to be known if I get this role, is this possible?

Yes. McDonald's offer pronoun name badges that can be ordered upon crew request, including He/Him/His, She/Her/Hers, and They/Them/Theirs.