Customer Experience Team Member

Customer Experience Team Member

Are you great with customers, but looking for something a little bit different? We're looking for customer-focused staff who'd like to work in our exciting, fast-paced and interesting company.

We welcome thousands of people through our doors annually and need your help to continue. Whether it's a special birthday, a family's first pantomime or a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show...and that they want to return again and again!

As a Customer Experience Team Member, you'll make this happen. The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care. You'll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new drinks in our luxury bars.

Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate, and ambitious team, working in our unique theatres with an ever-changing programme of events.

Due to the nature of our business, you must be available to work Fridays and Saturdays most weeks. We also require you to be available on Christmas Eve, Boxing Day, and Hogmanay. You must be available to attend two inductions held during the day on Tuesday 1st October and Friday 4th October.

Further information on the role and the skills you'll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

Interested? Please click on the link to view our full job description.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please email GlasgowFOHTeam@atgentertainment.com for a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk