Customer Facilities Assistant, The Lanthorn Complex, 484.12 - WEL08550

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20 hours, 52.14 weeks per year, 10% Shift Allowance, Fixed Term until 31 December 2025

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

Customer and Community Services are looking to recruit x1 Customer and Facilities Assistant. This is a public facing role which involves communicating with customers face to face, on the phone or by email.

The post holder will work as a member of a customer focused team and will be responsible for delivering a range of tasks and services primarily in our Community Centres, Partnership Centres and Village Halls.

These tasks include:

• Handling general enquiries and administration of room lets
• Setting up rooms and equipment in advance of use
• Ensure buildings, rooms and spaces are clean and ready for occupation
• Supporting the volunteer led Management Committees to run programmes and events from our
• community centre spaces/buildings
• Collecting data and usage information from people using the facilities
• Ensuring the safe operation and running of community centre spaces and buildings, including:
• carrying out designated building compliance checks/protocols, adhering to advice contained
• within Risk Assessments, reporting health and safety concerns and ensuring that fire safety
• procedures are carried out in accordance with council guidelines.
• Build and maintain relationships with community groups and Management Committee members
• Provide basic IT support or advice to customers (eg how to use a QR code, download an app)
• Reception duties (including handling payments, issuing forms, receiving paperwork, answering phone calls/emails)
• Open and locking buildings and setting/un-setting the alarm.
• Reactive cleaning
• Work within our library spaces (issuing books, shelving, joining new members)

You will be expected to take pride in the appearance of the buildings you work within ensuring they are clean, safe and welcoming to the public.

You will require basic level computer and IT skills as part of the role involves using email, outlook calendar, completing forms, inputting data to spreadsheets and accessing the internet. When working in a library you will also be expected to support customers in using the public access PC’s and self-service terminals.

We require someone with excellent communication and listening skills, who is friendly, diligent, pays attention to detail and is solutions focused. You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan.

You will be required to demonstrate that you can work within a busy and changing environment, remain calm under pressure and that you can respond to the needs of customers and colleagues in a helpful and proactive way. You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners.

Most of all, you should enjoy working with people and with the public. Once fully trained and briefed, you will be required to work alone.

There is an element of manual handling in this role (eg moving furniture and equipment and setting up community centre spaces/rooms for use by the public, handling book stock).

You will be required to travel independently between buildings.

This is a part-time position (20 hours per week) and you will be asked to work up to 5 days over 7 and anytime between 8am and 10pm (for which you will be paid a 10% shift allowance).

Requirements

Please note: the Lanthorn Complex is currently closed as it is having its roof replaced. While the building remains closed the successful applicant will mainly work from The Dave King Partnership Centre (East Calder) and Mid Calder Community Centre.

Please refer to the job description for additional information.