Customer Feedback & Information Officer - EAL11123

Vacancy Information

Hourly rate of pay: £17.04 - £18.45

Days and Hours of Work:
Monday - Friday, 09:00-17:00
Days of working are negotiable, flexi time is applicable, and starting and finishing times are flexible.
To start asap.

Applications will be accepted from those wishing to be considered for this role on a part-time basis. If you are applying for this role on a part time basis, please tell us in the Additional Information section of the application form.

Home / Hybrid Working Consideration
Applications for homeworking or hybrid working will be considered for this post, subject to a trial period and in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview. All applicants must live in the UK and will be expected to attend Council offices from time to time as required.

Job Details

Contribute on a day-to-day basis to East Lothian Council’s Customer Feedback and Freedom of Information handling service ensuring best practice is maintained throughout the Council and that any statutory responsibilities are met.

Provide responsive and efficient Customer Feedback, Freedom of Information/Environmental Information Regulations (FOI/EIR) and Subject Access Request (SAR) handling for all services within East Lothian Council and maintain accurate records and systems.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to HND or SVQ Level 4 in Business Administration or other relevant discipline and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience .

Evidence of commitment to Continual Professional Development.

Disclosure
The preferred candidate for this position may be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council.

Please note:
If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.

If you require further information about this vacancy, please call , or email us on recruitment@eastlothian.gov.uk

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.