Customer Journey Manager - Project Manager

Customer Journey Project Manager - Edinburgh - 600 pd - Onsite - Inside Ir35

The CJM plays a crucial role in product development; assisting the Product Owner and the broader product team in understanding,

measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key role in making sense of this insight and factoring it into prioritisation approaches and design choices.

The Customer Journey Manager is responsible for understanding and optimising theend-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.

This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.

- Experience in Investment Life Cycle
- Expert Stakeholder Management
- Comfortable with data sets
- TOM and Business Change
- Complex Regulatory experience
- JIRA