Customer Liaison Assistant

Peace Recruitment are recruiting on behalf of a leading housebuilder based in Edinburgh who is looking for a Customer Liaison Assistant to join their team. This is an exciting opportunity for a proactive and customer-focused individual with housebuilding experience to contribute to delivering exceptional customer service across new home developments.

Key Responsibilities:

• Act as the main point of contact for customers, addressing queries and providing updates throughout the home-buying process.
• Manage customer interactions from reservation through to post-handover, ensuring a seamless and positive experience.
• Coordinate with internal teams, including site managers and sales staff, to ensure customer requirements and expectations are met.
• Handle any post-completion queries, coordinating with the relevant teams to ensure issues are resolved promptly and efficiently.
• Maintain records of customer communications and manage any necessary paperwork or documentation.

What We’re Looking For:

• Previous experience in the housebuilding industry is essential.
• Strong customer service skills and the ability to manage customer relationships effectively.
• Excellent communication and organisational skills.
• Ability to handle queries professionally and deliver resolutions in a timely manner.
• Proactive attitude and the ability to work well in a team-oriented environment.

What’s on Offer:

• Competitive salary and benefits package.
• Opportunity to work with a leading housebuilder in Edinburgh.
• Career development and progression opportunities.

If you have experience in the housebuilding sector and a passion for customer service, we would love to hear from you! Apply today to join a dynamic team making a difference in people’s home-buying journeys.