Customer Liaison Officer (tenants)

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Customer Liaison Officer

Freeland Drive, Glasgow

£31,611 - £33,275 per year

35 hours per week - Monday to Friday, 8:00am - 16:00pm

We have an exciting opportunity for a Customer Liaison Officer to join our Scotland Planned Works team. You will work within a large team of 28 which is responsible for carrying out refurbishment programmes throughout Scotland for Sanctuary's Reinvestment and Care teams.

The role of Customer Liaison Officer will include:

-Working closely with the Planned Team Trade Supervisors to deliver works
-Travel and Overnight stay will be required to meet team needs
-Providing administrative support to the team
-Completing and coordinating surveys with internal and external partners, liaising with tenants and signing off completed works
-Acting as the first point of contact for customers
-Building and maintaining relationships with clients, responding to customer queries, identifying any shortfalls in service delivery
-Updating clients on progression and completion

Skills and experiences:

-Demonstrable experience within a similar housing/liaison role is essential
-Proven knowledge of housing regulations and legislation is desirable
-Excellent communication and flexible interpersonal skills with the ability to prioritise and plan workload in a professional manner
-Proficient in using Microsoft Word and Excel (or similar)
-Travel is a requirement of the role, therefore a full valid driving licence is essential

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

-25 days annual leave (rising to a maximum of 30 days) plus public holidays
-A pension scheme with employer contributions from Sanctuary
-Life Assurance
-Employee Advice Service including counselling
-Cycle to Work scheme
-Voluntary health plans
-Employee discounts
-Wellbeing support and tools
-Employee recognition scheme
-Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
-£31,611 per annum (rising to £33,275 per annum after 12 months, subject to satisfactory performance)

To view the job profile please click here
(if the link is unavailable the Sanctuary careers website)

Closing Date: 20 October 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it's like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Demonstrable experience within a similar housing/liaison role is essential
-Proven knowledge of housing regulations and legislation is desirable
-Excellent communication and flexible interpersonal skills with the ability to prioritise and plan workload in a professional manner
-Proficient in using Microsoft Word and Excel (or similar)
-Travel is a requirement of the role, therefore a full valid driving licence is essential

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering, For an insight into what it's like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

25 days annual leave (rising to a maximum of 30 days) plus public holidays
-A pension scheme with employer contributions from Sanctuary
-Life Assurance
-Employee Advice Service including counselling
-Cycle to Work scheme
-Voluntary health plans
-Employee discounts
-Wellbeing support and tools
-Employee recognition scheme
-Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
-£31,611 per annum (rising to £33,275 per annum after 12 months, subject to satisfactory performance)