Customer Service

Looking for a fresh new start in 2025?
Our exclusive West Lothian based client is expanding their customer service team and looking for an experienced call handler and administrator to join their successful team.
Working in the financial sector you will be the first point of contact for all major stakeholders wishing to discuss their applications or enquiries. You will be tasked with building rapport and leaving a positive impression on each and every interaction.
Although this is a customer service position you will be expected to achieve KPI's based on quality and compliance, especially with being in the finance sector, if successful in this role you would tasked with the following:
* Excellent customer service skills and experience
* Liaise with key stakeholders throughout the journey, including solicitors, intermediaries and lenders
* Planning and organising workload effectively to meet client expectations
* Excellent written and verbal communication skills ensuring contact with clients is clear, professional and fully updated on systems
* Achieve daily, weekly, monthly objectives & KPIs as set by your Manager
* Maximise cross sale opportunities across the business
If you have experience within the financial sector then this would be an advantage but failing this we are looking for someone with several years customer service experience within a call centre setting and ideally within a regulated industry.
The salary for this position is 23K-25K DOE
Monday - Friday between 9am- 7pm (currently working 9am-5.30pm however they may move back to the occasional later shift in the new year).
Interviews will begin week commencing 02/12 and you would need to pass a credit check to be considered for the position.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.