Customer Service Administrator

As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.

• A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments


• A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.


• Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems
  
  Who are Diligenta?


Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. As a business, we drive a culture that is founded on positive change and development.

Salary: From £23000-£23000, Things you need to know:

• Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am and 6pm (no evening or weekend shifts)


• The starting salary is £23,000, with a pay review after 6 months


• We are based in central Glasgow, well connected via bus or train, 23 days holiday (plus bank holidays)


• Eligibility for an annual discretionary bonus scheme


• A contributory company pension scheme


• Excellent employee wellbeing and assistance support programmes


• Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services


• Pay review after 6 months


• No evening or weekend shifts