Customer Service Administrator

Are you an experienced Customer Service Administrator seeking a new role with a luxury housebuilder?

We are working with one of the leading brands in the industry as they invest in their customer service team based in Falkirk on a fixed term basis for a period of around 9 months. The core objective of this role is to deliver high-quality aftercare and service to customers and providing an excellent administration service to the department.

Reporting to the Customer Service Operations Manager, your day to day responsibilities will include:

• Handling telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
• Building and maintaining relationships with clients and external contractors.
• Complaint handling.
• Distributing the post and taking ownership of any administration of customer enquiries received.
• Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
• Assist the customer service manager in ensuring any remedial work is managed and completed.
• Liaising with external contractors.
• Diary management for the customer service manager.
• Ensuring registration of all homes on the day of legal completion.
• Booking meeting rooms as required and arranging refreshments for meetings.

To be successful in this role we are looking for individuals with:

• Administration experience within a similar environment.
• Exceptional attention to detail.
• Friendly and professional manner.
• Strong communication skills.
• Proficiency in MS Office packages and IT systems.

Are you keen to learn more? Reach out to Samantha today to explore how this role could work for you.

Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on their website.