Customer Service Administrator
Gap Group
Customer Service Administrator
Salary Not Specified
Gap Group, Dykehead, North Lanarkshire
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 28 Sep | Get your application in today.
Closing date: Closing date not specified
job Ref: 7ebce092aa9e4a759a825c4acd3144bc
Full Job Description
GAP Pump Services provide advice, servicing, maintenance and repair for dewatering and sewerage pump applications including a large range of hoses, settlement tanks and water processing solutions. As the first point of contact for our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group. A typical day for the Pumps Service Administrator will include:
- Processing all hire desk administration including customer and supplier queries
- Managing a variety of small and national account orders in a fast-paced environment
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
- Resolving customer complaints and supplier issues efficiently
Previous experience working within a high-volume hire desk role is desirable - Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
Competitive salary and bonus scheme - Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)