Customer Service Advisor

As a Customer Service Advisor you will work as part of a National Team to deliver world class tailored customer service to both internal and external customers.
Being the first point of contact for customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers.
You will be focused on order and prescription management, whilst proactively identifying ways to improve the customer experience at every opportunity.
This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding.
Your responsibilities:
+ Ensure the smooth flow of order information throughout the supply chain
+ Manage orders against available capacity
+ Maximise fleet and production efficiency
+ Offer highly efficient problem solving solutions
+ Manage prescriptive requirements, adhering to protocols and legal stipulations at all times, Do you ever stop to wonder where your Sunday morning poached egg came from? Or the milk in your cafè latte? Or what about the sausage and bacon served with full English? It will come as no surprise to you that the animals which produce these products need to eat themselves too. And that's where ForFarmers comes into the equation.
ForFarmers produces feed for cattle, pigs and poultry in both conventional and organic livestock farming. And that probably sounds a great deal simpler than it actually is. Make no mistake: an awful lot of knowledge, research and innovation has gone into one of those seemingly simple-looking chunks of animal feed. And these are the kind of things we, as a company, invest a great deal in.
Proud values:
PASSIONATE
Working for ForFarmers is more than a job; it's a passion. The farming business is what makes us tick. We do everything we can to future-proof the sector, and this ambition shines through in our behaviour and our way of working. We push back boundaries and go the extra mile for our customers, suppliers and colleagues.
RESPONSIBLE
Our actions have an impact. We help farmers work in a sustainable way so that together we can safeguard the continuity of the farming business. The same principle applies to our day-to-day operations: we take good care of our customers and other stakeholders, and always aim for the best, most efficient and most sustainable result.
OPEN-MINDED
Keeping an open mind enables us to support farmers in the rapidly changing agricultural sector. We are able to adapt to the needs and working methods of the industry and are always on the lookout for new opportunities. We are clear about our intentions and expectations and prefer to listen than to speak.
UNITED
Addressing the challenges with which the agricultural industry is faced requires a joint effort and mutual trust. We join forces with colleagues and customers and work as one team towards our shared goals. In many cases we take the lead but we are also able to follow if that produces better results.
DELIVERING
We have a natural ambition to get things done, regardless of how difficult the job is. We do what we say and say what we do. We are respectful, honest and direct at all times. It is the sign of a ForFarmers employee.
Applications
We value diversity in our workplace and welcome enquiries from everyone.
To apply for this position please see our website Vacancies | Working at ForFarmers
Please make us aware if your need any reasonable adjustments to participate in this process.
We encourage you to submit your application as early as possible and not wait until the published closing date as this can vary.

+ A team player
+ Excellent telephone manner
+ Effective communication
+ Previous Customer Service experience, preferably in the Agricultural Industry
+ The ability to work accurately and professionally under pressure
+ Highly motivated
+ Attention to detail
+ Organised
+ Logical with a desire to problem solve
+ SAP experience
+ Microsoft Office experience, including Excel