Customer Service Advisor

Anderson Knight is excited to announce an opening for a Customer Service Advisor in the dynamic Insurance sector. This role involves a balanced mix of phone calls and email correspondence, ensuring a diverse and engaging workday.

Key Responsibilities:

• Act as the primary point of contact for our valued members, delivering exceptional customer service and guidance tailored to their needs.
• Manage member enquiries effectively throughout the entire application, onboarding, and membership lifecycle, ensuring a seamless experience at every stage.
• Collaborate closely with internal teams, including underwriting and claims, to resolve member issues promptly and efficiently, while actively contributing to initiatives that enhance the overall customer journey.
• Partner with Customer Operations Managers and the Head of Customer Services to uphold the organisation's mission, values, and quality standards, ensuring that all interactions reflect our commitment to excellence.

Essential Experience:

• A genuine passion for providing outstanding customer experiences, with a strong emphasis on empathy and compassion in every interaction.
• Proven problem-solving skills, with the ability to offer practical solutions to a wide range of member inquiries and challenges.
• Exceptional communication and interpersonal skills, enabling effective engagement with both members and internal colleagues, whether through phone or email.
• A collaborative mindset, thriving in a team environment while also demonstrating the initiative and autonomy to handle individual tasks and responsibilities effectively.