Customer Service Advisor

Are you passionate about delivering exceptional customer service? We are recruiting on behalf of a 5-star house builder looking for a Customer Service Advisor to join their dedicated team. This is an exciting opportunity to work for a company known for its outstanding quality and customer care within the residential property sector.

Key Responsibilities:

• Act as the first point of contact for customers, providing support and answering queries throughout the home-buying journey.
• Manage customer calls and emails, ensuring swift responses and resolutions to any issues or concerns.
• Coordinate with internal teams, such as site managers and aftercare teams, to address customer needs and ensure smooth handovers.
• Handle post-completion queries, managing any reported issues and liaising with contractors to arrange necessary works.
• Maintain accurate records of all communications and actions taken, ensuring customer satisfaction is consistently high.

What We’re Looking For:

• Proven experience in a customer service role, ideally within the housebuilding or property sector.
• Excellent communication and problem-solving skills, with the ability to handle queries professionally and efficiently.
• Strong organisational skills, with attention to detail and the ability to manage multiple tasks.
• A proactive and positive attitude, with a commitment to providing a high standard of customer care.

What’s on Offer:

• Competitive salary and benefits package.
• The opportunity to work for a leading, 5-star rated housebuilder.
• A dynamic and supportive working environment with opportunities for career growth.