Customer Service Advisor
Total Energies, Edinburgh
Customer Service Advisor
Salary not available. View on company website.
Total Energies, Edinburgh
- Full time
- Permanent
- Onsite working
Posted today, 17 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: dfa778e6896548cd948d5ea7481fcc94
Full Job Description
- Provide excellent customer support through liaison with the customer, third party suppliers, SM's, ABM's and other departments
- Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer
- Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
- Providing existing and prospective customers with price information on request
- Process applications / accounts for Customers
- Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
- Deliver the customer service element of the channel strategy set out in the specific business channel KPI's
- Help to maintain customer accounts in CRM (Salsa)
- Calling existing customers to secure orders to meet or exceed required targets
- Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
- Provide feedback on KPI's for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
- Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints
- Raise credit / debit notes as directed
2 years' experience in office-based customer service role - Confident using full Microsoft package (Excel is essential)
- Experience using CRM systems
- Good attention to detail and communication skills, Excellent communication skills with an ability to deal with small independent businesses and largemultinational organisations
- Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
- Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhancesales and drive growth