Customer Service Advisor

Customer Service Advisor

We have an exciting opportunity for a full-time Customer Service Advisor to join our client based in Hillington! You'll be part of a busy department, ensuring that every customer has a first-class experience, even when things don't go as planned.

We are looking for a team player who is passionate about customer service, with strong written and oral communication skills, a positive attitude, and a drive to deliver the best possible outcomes for customers. You will take ownership of inquiries, ensuring they are resolved efficiently.

Key Responsibilities:
* Handle customer queries via phone, face-to-face interactions, and digital platforms.
* Manage customer cases through our system, ensuring smooth resolution.
* Oversee customer orders, maintaining communication throughout the process.
* Liaise with external suppliers on behalf of customers to ensure their needs are met.
* Process card and cash payments accurately.
* Perform end-of-day reconciliation procedures.

Details:
* 40 hours per week, 5 days from 7, including some weekend shifts (2 weekends in 4).
* Shifts are on a 4-week rotational schedule with hours between 8am and 6pm.
* This is a temp to perm opportunity
* 12.00 per hour.
* This is a fully onsite position.

Blue Arrow Glasgow
Tina Piliciausk

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.