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Customer Service Advisor

Total Energies, Edinburgh

Customer Service Advisor

Salary not available. View on company website.

Total Energies, Edinburgh

  • Full time
  • Permanent
  • Onsite working

Posted today, 7 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 0d70bb12e0984478a4598ea4c7048667

Full Job Description

  • Following-up of outstanding invoices; ensuring correct payment details are reflected in the system
  • Processing manual application of vouchers on customer accounts
  • Dealing with increasing customer claims and technical issues post-migration onto TotalEnergies systems.
  • Treating and resolving tickets created by Customer Relation Centre (including Level 1 tickets rating)
  • Identifying and preparing credit notes for approval
  • Calling customers to finalise subscriptions or promptly address their queries
  • Assisting Customer Service Team with increased workload post migration to new systems (testing new features)
  • Assisting in development of documented procedures with a view towards continual improvement.
  • Carry out reporting and analytics to present during meetings with management.
  • Assisting with the training of new staff
  • Raising Quotes, POs and Receipts in MBC

    Strong Customer Service and Sales knowledge with minimum 3 years' experience in similar positions
  • Clear and concise communication skills, ability to communicate at all levels both internally and with customers
  • Strong organizational skills, ability to multi-task, detail oriented
  • Takes opportunities to improve performance and processes as required
  • Confident, thorough and collaborative,
  • Aptitude to work independently
  • IT/Microsoft Office proficient (Outlook, Word, Excel, Powerpoint...)

    Source London as part of TotalEnergies continues to provide the confidence to switch to electric vehicles by enhancing its citywide infrastructure with a diversity of technology that encourages the uptake of EV ownership, improves the customer experience and supports London's ambition to be one of the world's leading zero-emission cities.

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