Customer Service Advisor

Search, Lasswade, Midlothian

Customer Service Advisor

Up to £23000 per annum

Search, Lasswade, Midlothian

  • Full time
  • Contract
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Posted 1 day ago, 13 Mar | Get your application in today.

Closing date: Closing date not specified

job Ref: Req/665127

Full Job Description

Customer Service Advisor

Edinburgh - Lasswade

12.21 per hour

6 month fixed term contract

Full time

Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business.

Duties:

- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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About this company

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 15 different specialisms and operating from 17 offices nationwide. With over 35 years’ recruitment experience, we’ve built trusted relationships with over 6,000 clients and have expert knowledge in a range of markets. We have an extended candidate database of over 320,000 professionals, with an average of 4,900 job seekers registering with us each month and a successful hiring rate of 80%. Through our partnership approach, flexible delivery and ability to adapt to changing market conditions we match the right candidates with the right employers. It’s why people return to us time and time again – so you can trust us to get it right. We recruit for more than 15 distinct specialisms across the UK. Many of our consultants have worked in the industry they recruit for, so they have unique insight into market conditions, business needs and employment expectations. They understand what employers are looking for and what skills make candidates stand out. Our success is built on trust, expert guidance and realistic targets. That’s why thousands of clients and candidates every year have us as their recruitment agency of choice.

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