Connect Appointments have a fantastic opportunity for a Customer Service Advisor to join one of our Kirkcaldy based clients, on a full-time permanent basis.

What's on offer?

• Monday to Friday, 07:30 to 17:00
• 30,000 per annum
• Full-time permanent position

As a Customer Service Advisor, you will be required to assist with incoming calls, and emails regarding customer orders and general enquiries. Your duties will be customer-centred ensuring a positive experience for all:

• Responding to customer queries
• Escalating problems to the technical team or other members of the product team
• Updating customer information in the company database
• Providing information about new and existing products and services
• Tracking and processing new orders and refunds
• Making sales and processing payments, when necessary
• Performing administrative tasks as assigned by the Supervisor

To be successful in this role, you will have the following skills, traits and experience:

• Excellent verbal and written communication skills
• Active listening skills
• Patience and the ability to remain calm in stressful situations
• Excellent interpersonal skills
• Sales and persuasive skills
• Great attention to detail

Want to find out more?

Get Connected and apply now by submitting your most up-to-date CV, or call our Kirkcaldy team on .

CAKIR