Customer Service Advisor - Remote (UK)

Customer Service Advisor (Work from Home)
Location: Remote (Must have a good Work from Home setup)
Hours: Full-time, 37.5 hours per week (within the hours of 8:00 AM - 8:00 PM, Monday to Sunday, working 5 days)
Job Overview: We are looking for a Customer Service Advisor to join our remote team. This is a full-time, work-from-home role where you will be responsible for providing exceptional service to our customers. The role involves handling a variety of customer inquiries, troubleshooting issues, and delivering effective solutions. You will work within a flexible schedule that spans 8:00 AM to 8:00 PM, Monday to Sunday, across 5 working days each week.
Key Responsibilities:
* Handle inbound customer queries via phone, email, or live chat
* Provide accurate information and resolve customer concerns in a timely and professional manner
* Record and track customer interactions and ensure follow-ups as needed
* Collaborate with other departments to resolve complex issues
* Maintain a positive and empathetic attitude while interacting with customers
Requirements:
* Previous experience in a customer service role (preferred but not essential)
* Strong communication skills, both verbal and written
* Ability to stay calm and patient under pressure
* A positive attitude and a passion for helping others
* Must have a reliable and quiet home office setup with a stable internet connection
* Flexible and able to work within the hours of 8:00 AM to 8:00 PM, Monday to Sunday, working 5 days per week
* Self-motivated with excellent time management skills
If you're looking for a customer service role that allows you to work from the comfort of your home, and you meet the requirements above, we'd love to hear from you!.

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