As a Customer Service Consultant, you will:

• Handle all store and online related customer enquiries via phone and email, while demonstrating your passion for delivering outstanding service
• Show we are obsessed with style by developing and understanding all our product offers, ranges and services (full training will be provided)
• Work collaboratively with your team
• Strive to deliver first contact resolution to ensure high levels of customer satisfaction
  
  Do you enjoy talking to people?
Do you love all things luxury retail? Do you have prior experience working in a customer contact centre?, We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
• Customer service ethos with positive, "here-to-help" mindset.
• Demonstrable experience in a similar customer facing or administrative role
• Strong organisational skills
• Excellent written, listening and verbal communication skills
• Be focused, willing and dedicated
• Fully PC literate and be experienced in online support systems
• Flexible to work weekends, evenings and throughout peak.
  
  Luxury department store, Harvey Nichols, is searching for a Customer Service Consultant to join its thriving Customer Service Centre in Edinburgh. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
As a Customer Service Consultant, you will be fully office based. This would mean that you must be able to commute into the Edinburgh Store, based at St Andrews Square. The hourly rate for this role is £12.49 per hour, working on a rota basis across our opening hours. Typical shift patterns are 9am - 5pm and 10am - 6pm. Shifts consist of working 5 days a week, over week days and every second weekend. How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as.
• Up to 40% off fashion
• Up to 40% off hospitality, foodmarket and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!