Customer Service Executive I S1 I Corporate & Commercial Banking

Within the Corporate Service Centre, we pride ourselves on delivering an excellent standard of service to our Corporate and Commercial customers. As a Customer Service Executive you will be supporting our Corporate & Commercial customers and Relationship Teams with day to day banking through different channels including Telephone, Email & Secure Message. The difference you'll make:

• Servicing inbound calls and emails from customers, both internally and externally either through personal ownership or by liaising with other areas (such as internal departments, escalating issues or complaints), according to the process
• Using various systems to ensure all queries raised are fully answered, ensuring the account is accurately updated to reflect conversations
• Performing high value transactions on customers' accounts
• Achieving Key Performance Indicators such as Quality Assurance targets and AHT targets
• Displaying Santander's 5 Teams behaviours in line with the Client Services ethos
What you'll bring:
• The ability to treat each customer as an individual and deliver a tailored response on each call
• Being able to work within procedural guidelines
  
  Excellent communication and customer service skills (articulate, clear, good listening/questioning skills, showing empathy where appropriate)
• Numerical and computer skills, with a high level of dexterity
• Flexibility across the range of opening hours
• You will require the right to work in the UK (please see details below).
What else you need to know: This role is based in Glasgow. We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

This is a full time, permanent role. Work shift patterns will be rotational across Monday to Friday between the hours of 08:00 - 17:30. Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. How we'll reward you. As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
• Starting salary of £24,992 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander's success by saving or investing in our share plans.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.