We are looking for a motivated and experienced Customer Services Manager to lead our Tenancy Sustainment team. 

Contract Terms: 35 hours per week (full time), Permanent  

Salary: £59,859 - £62,948, Grade C3-C1 + Car allowance  

Location: Invergordon with Hybrid Working (weekly attendance to the office will be required)  

Closing Date: Sunday, 13th April 2025 at 11:59pm  

About the Role 

We are looking for a motivated and experienced Customer Services Manager (Tenancy Sustainment) to lead and develop a strategic tenancy sustainment service across our organisation. This role is crucial in ensuring effective support for vulnerable customers, managing the FIT Homes allocations, tenancies, technology, and developing strong partnerships to provide financial inclusion and tenancy support services. The successful candidate will drive the delivery of an innovative tenancy sustainment framework and lead a high-performing team dedicated to delivering proactive support and intervention services. 

We’re looking for someone with… 

• Proven leadership and experience in housing management 
• Strong ability to analyse data and produce reports 
• Experience in strategic planning, policy development, and service improvement 
• Excellent interpersonal and communication skills, including negotiation and influencing abilities 
• Sound understanding of ICT systems and good IT and digital skills 
• Current and full driving licence and have access to own vehicle 

About Albyn Housing Society 

Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Customer Services Manager (Tenancy Sustainment), you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants. 

Alternative Job Titles you may have had are Tenancy Support Manager, Housing Services Manager, Customer Support Manager, Tenancy Sustainment Lead 

What we are Offering:   

We value our employees and offer many benefits including but not limited to:   

• Hybrid working – ‘Hub, Home & Roam’  
• Enhanced annual leave entitlement  
• Development and training opportunities  
• Flexible working hours  
• Day one sick pay  
• Employee benefit discount scheme  
• Company pension scheme  
• Access to an employee assistance program available 24/7  
• Family friendly policies  

How to Apply:   

Candidates apply by submitting a completed application form or CV along with a cover letter to recruitment@ albynhousing.org.uk, to demonstrate your skills, experience, and knowledge, which are relevant to the Person Specification and Job Description.   

Application packs can be downloaded from our website.

For further information, please contact Gayle Anderson on .  

The closing date for applications is Sunday, 13th April 2025 at 11:59pm.   

Interviews to be held on Thursday, 24th – Friday, 25th April 2025.