Customer Service Officer, Armadale Partnership Centre, 485.12 - WEL08627

The post holder will work as a member of a customer focussed team and will be responsible for delivering a range of tasks and services in our Customer Information Service, Libraries, Community Centres and Partnership Centres. These tasks include:

• Providing advice and information on a range of general and complex customer enquiries (eg council tax, housing and homelessness, waste management, concessionary travel applications, issue and receive council forms/paperwork)
• Make referrals on behalf of customers to internal and partner services/organisations
• Carry out a wide range of tasks within our libraries including processing and shelving book stock, data and information management, creating displays.
• Plan, promote and host reading initiatives and customer events (eg Bookbug, author visits)
• Build and maintain links and relationships with community groups, schools and organisations
• Provide basic IT support to customers
• Reception duties
• Manage room booking enquiries/applications and ensure spaces are ready for occupation - this may include carrying out room set ups/set downs
• Handling telephone enquiries and managing the booking system for CIS appointments
• Preparing invoices
• Using a variety of IT systems and devices, There is an element of manual handling in this role (eg moving book shelves, setting up community centre spaces/rooms for use by the public, moving crates/boxes).
This role requires the successful applicant to have a children's PVG check. (This can be arranged post interview). This role may require you to work up 8pm once a week or on a Saturday. If applicable, pay enhancements will be explained should you be invited to attend an interview.

We require someone with excellent communication and listening skills, who is friendly, diligent, pays attention to detail and is solutions focussed. You will work with minimum supervision so you should be self-motivated, reliable and have the ability to prioritise tasks and forward plan. You will be expected to take a lead role in organising and prioritising the day to day work within the area you are working in. You will be required to demonstrate that you can work within a busy and changing environment, remain calm under pressure and that you can respond to the needs of customers and colleagues in a helpful and proactive way. You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners. Most of all, you should enjoy working with people and with the public., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.