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Customer Service Operator

Gregory Group

Customer Service Operator

£32000

Gregory Group, Dyce, Aberdeen City

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 18 Sep | Get your application in today.

Closing date: Closing date not specified

job Ref: 02a5b7a59a544594950922fa027d3b83

Full Job Description

  • Working closely with our customer and internal operations team to ensure customer requirements are met and that any issues are flagged to customers in a timely manner.

  • Fulfil customer relations and a range of associated administrative duties with accuracy and efficiency.

  • Answering all queries via email, phone and face to face.

  • Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.

  • Managing key accounts ensuring service levels are achieved.

  • Communicating service issues directly with the customer and agreeing corrective action.

  • You will be liaising on a daily basis with both internal and external customers and drivers so both verbal and written communications skills will be essential.

  • The job can be fast paced and the work in the department can be very pressurised however, you will be given the support and training needed to be successful in the job.

    Experience of working in a similar role is advantageous.

  • Ability to communicate at all levels.

  • Excellent organisational skills and prioritising workload.

  • Attention to detail.

  • Working to deadlines.

  • Excellent time keeping and reliability.

  • Solution driven and flexible approach to your work.

  • Able to work as part of a team and on own initiative.

  • MS packages to include, Word, Excel, PowerPoint and Outlook.

    Salary for Customer Service Operator is between £30,pa - £32,pa, depending on experience.

  • Hours of work are Monday Friday, from 08 : 00hrs to 17 : 00hrs, although flexibility may be required.

  • Additional holiday purchasing scheme

  • Retail discounts with Hapi

  • Retail Trust Wellbeing Support

  • Opportunity to develop your career within an expanding business.

  • Excellent holiday allowance and company benefits.

  • Life assurance, pension and sickness scheme

  • Christmas Savings Club

  • Black Circle Tyre Discount

  • Leading industry qualifications

  • This vacancy is not entitled to the employee referral scheme.

  • Free Uniform.

  • Strong culture of team work.