Customer Service Operator Nights

£34000

Pollock (SCOTRANS) Ltd., Guildiehaugh, West Lothian

Full time
Permanent
Remote working

Posted today, 21 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 530b633087c948de913625ed4b0eba91

Pollock (SCOTRANS) Ltd.

Full Job Description

You will be required to work closely with our customers and drivers to ensure the smooth running of the operation as a whole.
Coordination activities to include daily service reports.
Customer relations and a range of associated administrative duties.
Answering all queries via email, phone, and face to face.
Using various internal/external IT systems.
Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
You will be liaising on a daily basis with both internal and external customers and drivers so both verbal and written communications skills will be essential.
The job can be fast paced and the work in the department can be very pressurised however, you will be given the support and training needed to be successful in the job.

Experience of working in a similar role is an advantage but not necessary.
Ability to communicate at all levels.
Excellent organisational skills and prioritising workload.
Attention to detail.
Working to deadlines.
Excellent time keeping and reliability.
Able to work as part of a team and on own initiative.
MS packages to include, Word, Excel, PowerPoint and Outlook.

Salary for Customer Service Operator is between £32,000pa - £34,000pa, depending on experience.
Hours of work are Friday through to Monday 18:00hrs to 06:00hrs.
Additional holiday purchasing scheme
Retail discounts with Hapi
Retail Trust Wellbeing Support
Opportunity to develop your career within an expanding business.
Excellent holiday allowance and company benefits.
Life assurance, pension and sickness scheme
Christmas Savings Club