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Customer Service Representative - Virgin Money (CYBG)

Teleperformance SE, Galston, East Ayrshire

Customer Service Representative - Virgin Money (CYBG)

Salary not available. View on company website.

Teleperformance SE, Galston, East Ayrshire

  • Full time
  • Temporary
  • Remote working

Posted 2 weeks ago, 7 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c567174d95584db2853a845693e29a75

Full Job Description

  • Resolving any queries customers may have with their banking which can bring challenge and reward.
  • Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them.
  • Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

    Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
  • Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
  • A flexible and positive working approach to suit customer needs and business demands.
  • Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
  • A digital first mindset that will help us achieve companywide expectations and brand growth.
  • A caring, positive attitude with a genuine desire to exceed our customers' expectations.
    • We'd love you to have
  • Working knowledge of Microsoft Office applications
  • Some financial services experience.
  • Knowledge of banking products
  • Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.

    Teleperformance certified as a great place to work UK in 2024! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

    On-line recruitment process, with potential job offer within 24 hours
  • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
  • 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
  • Length of Service and monthly recognition awards
  • Opportunities for career development and progression
  • Employee welfare support with free access to our Mental Health Employee Assistance programme
  • Pension Scheme

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