Customer Service Specialist, Lloyds Banking Group - GLASGOW
Teleperformance SE, Blythswood New Town, Glasgow City
Customer Service Specialist, Lloyds Banking Group - GLASGOW
£25501
Teleperformance SE, Blythswood New Town, Glasgow City
- Full time
- Permanent
- Remote working
Posted 2 days ago, 3 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: dfe8a07cf7dd484e85f2d8fc530ede80
Full Job Description
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
A professional, polite and courteous telephone manner - Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in making decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.
+ Operational hrs after training - Fully flex 07.00 - 23.00 Mon - Sun - Training: 2 weeks based in Glasgow, City Park.
- Joining the team: First 3-months working on-site in Glasgow with discounted bus travel available then opportunity to choose on-site or at-home working whichever suits you best. Here are our key benefits
- Earn up to £1,200 with our high reward Refer A Friend' scheme
- Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best
- 28 days' holiday (including bank holidays), increasing to 30 days after 1-year service
- 24/7 Employee Assistance Programme - including GP support and mental-health wellbeing counselling
- Fantastic opportunity for those interested in progressing a career in finance
- Genuine career progression opportunities through our supported internal development programmes
- Length of Service and monthly recognition awards
- Life Assurance Cover
- Supported Pension Scheme
- Energy, Insurance and Broadband support through our Perks at Work Platform
- Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry's, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda
- Up to 40% off Cinema tickets including Odeon, VUE and Cineworld
- Up to 10% off mobile products including Apple and Samsung
- Exclusive TP offers for Mobile Phone contracts with EE and Vodafone