Go to job search

Customer Service Specialist, Lloyds Banking Group - GLASGOW

Teleperformance SE, Larkhall, South Lanarkshire

Customer Service Specialist, Lloyds Banking Group - GLASGOW

Salary not available. View on company website.

Teleperformance SE, Larkhall, South Lanarkshire

  • Full time
  • Temporary
  • Remote working

Posted 1 week ago, 7 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 404fadeb48e849419070bf75cf8c87ce

Full Job Description

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management

    A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in making decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets

    Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.

    Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best
  • 28 days' holiday (including bank holidays), increasing to 30 days after 1-year service
  • 24/7 Employee Assistance Programme - including GP support and mental-health wellbeing counselling
  • Fantastic opportunity for those interested in progressing a career in finance
  • Genuine career progression opportunities through our supported internal development programmes
  • Length of Service and monthly recognition awards
  • Life Assurance Cover
  • Supported Pension Scheme
  • Energy, Insurance and Broadband support through our Perks at Work Platform
  • Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry's, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda
  • Up to 40% off Cinema tickets including Odeon, VUE and Cineworld
  • Up to 10% off mobile products including Apple and Samsung
  • Exclusive TP offers for Mobile Phone contracts with EE and Vodafone

Relevant jobs