Customer Services Adviser - Out of hours

Position 1 - 25 hours per week, 16:00 - 22:00 Monday to Friday or 17:00-22:00 Wednesday to Friday, This role is based within the Contact Centre in the Community Alarms & Out of Hours Team who handle calls for various services including Social Work, Homelessness, Housing & Property Repairs, Environment, Transportation and Community Alarms.
This is a Customer Service based role and you will require to be customer focussed and provide excellent customer care whilst dealing with multiple call types including emergency situations.
You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.

You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.
- You should be able to use your own initiative, work independently and as part of a team.
- Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential.
- You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs.
- You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills.
- You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.

Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

This role is based within the Community Alarms & Out of Hours Team. These are part-time position working 25 & 15 hours per week. The hours will either be from 16:00 -22:00 (Mon - Fri) or 17:00-22:00 (Wed - Fri), shifts are allocated in advance through our workforce management system. In addition, you will be expected to work a share of public holidays, including Christmas and New Year.

You will earn a competitive salary of £24,890 - £27,087 pro rata and have access to a range of benefits including local and national discounts for supermarkets, restaurants, and retail.